subject_line
Tech Support Request
Ticket # [pipe:reference_#]
Date Submitted
+
Please answer the questions below.
Who are you?
*
Teacher/Staff
Student
Student Technology Advisor
Guest
Phone Ext:
*
Your Email Address:
*
Room Number:
*
Student ID:
*
What is your location?
*
Who is your Homeroom Teacher?
*
When are your preps/when can IT stop by?
*
Homeroom
Break
Period 01
Period 02
Period 03
Period 04
Period 05
Period 06
Period 07
Period 08
Lunch A
Lunch B
ANYTIME!
911 NEED HELP ASAP!
BREAK
Please select the Device or System you're having problems with:
*
Canvas LMS / GatorNet
CAN'T LOG IN! / Password Reset
Computer
Printer / Copier
Projector
SmartBoard / eBeam
iPad
Document Camera
Network / WiFi
Project Request
Girls Have IT Day
What is your Operating System:
*
PC
Mac
What are you having trouble with on the Computer?
*
Sound
Video
Internet Connection
Keyboard, Mouse
Won't Turn On/Off
Software Specific:
Other
Choose the Program/Application you are having issues with:
*
Canvas Mobile APP
Google Drive
Internet Explorer
FireFox
Chrome
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe Reader
Adobe Pro
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
iWorks Pages
iWorks Numbers
iWorks Keynote
iLife iPhoto
iLife iMovie
iLife GarageBand
Other: (Please Type the Name of the Software)
Other: (Please Type the Name of the Software)
What are you having trouble with on the Printer/Copier?
*
Ink/Toner
Paper Jam
Won't Print
Other
Install Request
What is the FlexPrint Number?
(Silver sticker on the printer with a number)
What is the
Make
of the Printer?
*
HP
Canon
Lanier
Epson
Kyocera
Dell
Brother
What is the
Model
of the Printer?
(HP4200, MX512, etc.)
*
What trouble are you having with your Projector?
*
Bulb went/going out
Clean Filter Message
Won't Turn On
Image Looks Weird!
Other
What are you having trouble with on the iPad
*
No Internet
Mail
Safari
Calendar
Google Drive
Doceri
Problems with other Apps
Battery
Won't Turn On/Off
App Redemption Codes
Other
Which Service are you trying to Login to?
*
Canvas
Gatornet
Google Email
PC Login
Mac Login
Turnit In
Other
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