TECH SUPPORT

First Name: *

Last Name: *

Email Address: *

Confirm Email Addess: *

I confirm that I have tried using the Chrome browser and my issue still persists. *

I confirm

Am I sure my tuition is paid current and that my payment hasn't declined? *

Yes, just double checked my bank

Oops! Sorry about that...what do I do?

Oops! We know this happens!

Please take a moment to do the following:

o Check your any recent emails from us about your tuition status. Be sure to check spam.

o Check your email for the e-invoice that was emailed to you, and pay to re-establish access

Please note that this is all done manually by a team member, so once you pay your e-invoice, your access will be re-established as soon as humanly possible.

Device I'm having issues on: *

Internet connection type while experiencing the issue: *

What issue are you experiencing? *

Please take the following steps and check off each to let us know you've completed them:

Steps I took: *

	Completed
Step 1: Cleared browser cache	Completed
Step 2: Cleared browser cookies	Completed
If Steps 1& 2 don't work: Tried another browser	Completed
Logged in again	Completed

Steps I took: *

	Completed
1 - log out of student portal	Completed
2 - clear cache	Completed
3 - clear cookies	Completed
4 - log back into portal	Completed
5 - try to log into SH using link below	Completed

To change your password, please go to www.emotionallysensitive.com/students

We're sorry to hear this and will be assisting you further with your issue. Please include any details that may be helpful for the team member who will help you.

Notes: *

We're sorry to hear you're having trouble accessing a Zoom Workshop. Please be sure to check the following:

Steps I took: *

	Completed
Step 1: Make sure the Zoom workshop that you're trying to enter is happening on this date and at this time	Completed
Step 2: If you can't find your registration email with the link to the workshop, please register again	Completed

You can find the Zoom Workshop replays by going to the Zoom Bonuses page at: Zoom Bonuses - DBT Path (TM) (emotionallysensitive.com)

...and clicking for the replay buttons on that page:

Please note: If the most recent workshop recording is not yet available, it will be within the next few business days, and an email will go out, notifying all students and graduates that it is available on the website. We thank you for your patience.

To register for a Zoom Workshop, please click HERE.

Is your tech issue resolved? *

Yes

No

Fantastic! Well done troubleshooting!

No need to submit this form.

Enjoy the rest of your day! :)