Service Excellence
The agent displays a commitment to customer service by delivering consistent quality service and performance excellence.
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Attendance & Punctuality
The agent demonstrates reliability and commitment to their organization by attending work daily and on time for a full year.
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Teamwork
The agent contributes to the success of their Contact Centre by demonstrating outstanding team spirit and effective collaboration.
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Efficiency
The agent efficiently utilizes tools, systems and training to accurately and expeditiously deliver customer expectations.
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