Service and Performance Excellence
The candidate displays a commitment to customer and internal client service by delivering consistent support and performance excellence.
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Attendance and Punctuality
The candidate demonstrates reliability and commitment to their organization by attending work daily and on time for a full year.
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Teamwork and Collaboration
The candidate contributes to the success of their Contact Centre by demonstrating outstanding team spirit and effective collaboration.
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Efficiency and Accuracy
The candidate efficiently utilizes tools, systems and training to accurately and expeditiously deliver customer expectations.
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