Customer Service
The candidate consistently provides service support, coaching and development which enables Customer Service Agents to deliver superior service.
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Leadership & Innovation
The candidate demonstrates solid leadership skills amongst peers, and displays innovation through strategic solutions-oriented business improvements.
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Workplace Environment
The candidate contributes to the employee experience by fostering teamwork and collaboration, providing recognition and support, and boosting career development.
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Performance Excellence
The candidate supports organizational goals, and effectively manages resources to execute with excellence and consistently deliver on expectations.
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