Customer Contact Centre Manager Excellence 

“The Ottawa Regional Contact Centre Association (ORCCA) is dedicated to the advancement of the Contact Centre profession and industry throughout Canada's National Capital Region.”  

Manager Recognition Criteria

The candidate receiving this award is recognized as a leader within your organization who has demonstrated; leadership, innovation and has had a positive impact on their team, workplace environment and performance. Candidates must have been in their management role supervising front line agents and managing their performance for at least six months. Candidate roles could include Team Leads, Coaches, Supervisors and Managers, and meets or exceeds the following criteria based on the standards of your organization:  

Entry Requirements

Unlimited submissions:

• Contact centres may recognize as many employees as they wish; however, please note that extra tickets for employees may need to be purchased depending on the size of your centre and how many people you choose to recognize.
• Each employee that you submit will be awarded and recognized, and it is recommended that winners attend in person to receive their award.
• ORCCA expects that each submission has already been carefully considered for recommendation by their organization and meets recognition criteria.

1-3 Free tickets for members:

• For each recognition category (Agent, Support, Manager, Lifetime), ORCCA will provide one complimentary ticket per 100 agents ratio employed at your contact centre, up to a maximum of three complimentary tickets per organization.
• ORCCA members may purchase additional tickets for $140 each. 
• Non-member organizations may purchase tickets for $170.

1 Entry Form for Each Candidate:

• Please complete one ORCCA awards entry form for each employee to be recognized.
• Entry forms will not be accepted without a description and valid photos attached.

2 Photos Required: We want to recognize everyone! We will need:

• A head and shoulders headshot.
• A candid shot of the candidate working or participating in the work environment.
• These should be good quality digital photos: med-high resolution (300 pixels/inch minimum), JPEG format.
• The images provided may be also be used on ORCCA's website (http://www.callcentres.org/), as well as in ORCCA related communications or promotional products, such as publications, CD-ROMs, DVDs, displays, pamphlets and presentations.

Please briefly describe how the candidate meets the recognition criteria based on your organization’s standards. ORCCA expects that each candidate has already been carefully considered for recommendation by their organization. Space is limited to about 60 words, or 375 characters with spaces.