Southern Trust Funding Application Survey

Thank you for applying for funding from the Southern Trust. To help us maintain a high quality of service, please provide us with feedback by filling in the information below.

Your Details

Please supply the name of your organisation

What was the amount of funding you applied for?

The Application Process

Please choose the best answer for each question.

How do you rate the following?

	very dissatisfied	dissatisfied	satisfied	very satisfied	not applicable
The quality of information on the Southern Trust website?
Knowing who to contact?
The accessibility of the contact person/persons?
The willingness to help of the contact person/persons?
Knowing what to expect?
Being listened to and understood?
Someone taking responsibility to meet your needs?
Being kept informed and updated on progress?
The level of attention to detail?
The speed of response?

Please choose the best answer

	very difficult	difficult	easy	very easy
How did you find the process of applying for funds?

If your application was declined or deferred rate your experience of this process.

If your application was approved rate your experience of this process.

The Audit Process

Please rate each of the following.

Did you believe you were given enough information or explanation throughout the audit process?

Overall Perceptions of the Southern Trust

Considering the level of service you receive from us and the service we have to offer, please answer the following questions.

Please choose the best answer for each of the questions. What are your feelings regarding...

	very dissatisfied	dissatisfied	satisfied	very satisfied
The overall level of service.
The service received represents good value for the time expended in making an application and providing all the supporting information.

Would you use this organisation again?

very unlikely

unlikely

likely

very likely

If you have applied to other funders for grants how does the experience with the Southern Trust rate in comparison?

very poor

poor

good

very good

What is the ONE thing we did well when providing our service to you?

What is the ONE thing we could do to improve our service to you?

Indicates Response Required

	very difficult	difficult	easy	very easy
How easy was it to access information about the criteria of the Southern Trust?
How accessible was an application form?

	Not Applicable	very poor	poor	good	very good
The audit process?
The approach of the staff throughout the audit?


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