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VOLUNTEER INFORMATION
~ How To Volunteer ~ Volunteer Registration: All volunteers are required to complete a Riverbend Festival Volunteer Registration Form. Please use one form for each volunteer. Extra forms are available at the Riverbend office, 180 Hamm Rd, Chattanooga, TN 37405, or online at www.riverbendfestival.com, or call (423) 756-2212 to request one. Volunteering Together: Volunteers who want to be assigned together should identify their partner(s) on their registration forms and mail, FAX, e-mail or deliver them to the Riverbend office together. If forms are not received together, they will be held pending receipt of the other form(s), which may result in a second choice assignment. All efforts will be made to honor requests, but placement cannot be guaranteed. Minimum Hour Requirements: In order to schedule the more than 85,000 hours it takes to present Riverbend, volunteers are required to serve at least two (2) five-hour shifts. Shifts may be worked back to back, but cannot be overlapped. Scheduling Policy: Requests will be filled on a first come, first served basis. However, consideration may be made for experience, availability and specialized functions. Background Check: All volunteers handling money or working in the Children’s Village will be subject to a background check. An arrest and conviction record does not automatically disqualify an individual from volunteering. However, the nature of the offense(s), date(s) of conviction, and any pattern of offenses will be carefully considered in an attempt to protect the Riverbend Festival, its volunteers and guests. ~ Volunteer Appreciation Package ~ All volunteers serving 10 to 15 hours (2 to 3 shifts) during the festival will receive one volunteer t-shirt, a souvenir pin (given at the appreciation cruise), name badge and a VIP parking pass. Volunteers will also be provided with free non-alcoholic beverages as well as fruit and a variety of snacks. Should you be unable to serve your shifts as scheduled, we request that you return your volunteer package to the festival office. Shirts and pins are ordered based on projections of staffing needs. Extras are not ordered. Volunteer Badge & Shirt: While on duty, you are required to wear your volunteer shirt and badge. Neither is transferable. You may not alter the appearance of your volunteer shirt or badge in any way. Your badge does not grant you access to any backstage or VIP areas. It does grant you access to the festival without paying, and recognizes you as a working member of the festival. Volunteers gain entry to the festival by scanning-in the special volunteer slide badge at the volunteer gate, even on nights you are not scheduled to work. Please do not wear the volunteer shirt unless on duty. Additional Shirts: Those volunteering 25 to 40 hours (5 to 8 shifts) are entitled to a second volunteer shirt (based upon availability). VOLUNTEER ORIENTATION AND OPEN HOUSE Volunteers are asked to attend one 90-minute orientation session. Three orientation sessions are scheduled for your convenience. Please see application for orientation dates and times. Orientation is held in the Notre Dame High School auditorium, which is located at the end of 3^rd Street.

Open House will be held on Thursday, prior to opening night from 6:00 to 8:00 PM in front of the Coca Cola Stage. The purpose of this dress rehearsal

Open House is to help volunteers familiarize themselves with important sites by giving each volunteer a chance to walk around the festival grounds ahead of time. The volunteer group photo that is posted on the web site will be taken during the Open House on Thursday, prior to opening night at 7:00 PM in Ross’s Landing. ~ Volunteer Opportunities ~ From pin, token and souvenir sales to security and crowd management, there are many opportunities for volunteers to choose from. The following is a list of these opportunities, as well as a brief description. Volunteers within a sector work as a team and most are cross-trained to work several different jobs as the need arises. Please remember all Riverbend volunteers must be at least 18 years old. Block Security: Observe and monitor activity within assigned block during the Bessie Smith Strut. Notify a uniformed officer if assistance is needed. Act as a Riverbend host and information source to all patrons. Crowd Control/Security-Coke Aisle Usher: Rope off aisles and designated lawn chair and blanket seating areas. Insure the crowd remains in designated areas. Monitor the crowd to assure compliance of festival rules. Keep aisles and walkways clear for emergency access. Advise the sector Volunteer Supervisor if assistance is needed. Act as a Riverbend host and information source to all patrons. Gate Supervisor: Supervise pin checkers, pin sellers and token sellers at gate. Personally man the pass/ticket gate. Handle problems and exceptions to festival rules as necessary. Know the chain of command for problem solving. Act as a Riverbend host and information source to all patrons. Hospitality: Prepare and stock the volunteer hospitality coolers for transport. Transport food and beverages to each hospitality station within designated areas. Assure all hospitality sites are stocked with plenty of food and beverage products. Take inventory and complete inventory sheets. Act as a Riverbend host and information source to all patrons. Pin Checker: Positioned at entrance gates. Enforce festival rules to entering public. Visually check each festival guest to be sure he/she displays admission pin. Direct anyone without an admission pin to the Pin Sales Tent. Direct anyone with special problems to the Gate Supervisor. Act as a Riverbend host and information source to all patrons. Pin/Token Seller: Volunteers will staff admission pin or token sales booths. Volunteers take money, dispense and inventory pins/tokens and return change. Responsible for cash drawer and pins or tokens issued for sale. Act as a Riverbend host and information source to all patrons. Sector Volunteer Coordinator: Assist and oversee the sector Volunteer Supervisor. Assist the Sector Manager. Responsible for check-in/out and assignment changes to sector volunteers on a daily basis. Maintain the cleanliness and supplies within the volunteer hospitality center in your sector. Responsible for the distribution and return of any equipment needed in the sector. Act as a Riverbend host and information source to all patrons. Sector Volunteer Supervisor: Assist the sector Volunteer Coordinator in all activities within a sector. Coordinate and oversee all volunteers on your sector team. Provide relief for volunteer breaks. Communicate with the Command Post and Volunteer Coordinator as needed. Know the chain of command. Promote harmony and teamwork among volunteers, sponsors and vendors. Act as a Riverbend host and information source to all patrons. Special Services/Handicap Seating: Monitor entry to the handicap seating area, limiting entry to handicapped person and a reasonable number of persons attending to the handicapped individual. Act as a Riverbend host and information source to all patrons. Limited availability. Tellers: Prepare cash boxes for sales locations. Reconcile cash boxes, count, roll and wrap tokens, use the currency, coin and token counting machines. Act as a Riverbend host and information source to all patrons.

	Shift 1 9am-2pm	Shift 2 11am-4pm	Shift 3 1pm-6pm	Shift 4 4pm-9pm	Shift 5 6pm-11pm	Shift 6 7pm-12am
Fri, June 6
Sat, June 7
Sun, June 8
Mon, June 9(Bessie Smith Strut)
Tue, June 10
Wed, June 11
Thu, June 12
Fri, June 13
Sat, June 14

	1st	2nd	3rd
Floater-Relief 4pm-Close
Crowd Management 4pm-Close
Pin/Token Sales (ID Required)4pm-Close
Children’s Village (ID Required)4pm-Close
Bessie Smith Strut 5pm-10pm
Pin Checker 1pm-Close
Special Services 4pm-Close
Token Maintenance (ID Required) 9am-Close
Hospitality(must be able to lift 25lbs)11am-Close
Security 4pm-Close
I will work when and where you need me.