At Cross Town Movers, we are constantly striving to improve our service. We highly value your opinion and would greatly appreciate your honest feedback. Thank you for taking the time to let us know how we’re doing and we wish you luck in your new residence!
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Your Name:
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Move Date:
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How were you referred to Cross Town Movers?
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In a scale of one through ten (ten being the best), during your initial contacts with the company prior to the move, do you feel that you were well informed about the service?
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10
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How would you grade the level of service by our sales representative(s)?
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Do you feel that the moving crew performed the same service reflected or indicated by our advertising and/or our sales representatives?
Yes
No
Maybe
If no or maybe, please explain.
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Did the moving crew arrive on time as scheduled?
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No
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How would you grade the appearance and overall attitude of your moving crew?
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How would you grade the experience level and performance of your moving crew?
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Did the moving crew accomplish everything that you requested?
Yes
No
If not, please explain:
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Did the crew offer to dis-assemble and re-assemble items and also place boxes and furniture items in their correct places?
Yes
No
If not, please explain:
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Would you use our services again in the future and/or recommend our services to your friends and family?
Yes
No
If not, please explain:
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