We're sorry you are having trouble. For fastest resolution, be sure to first call the Technical Support phone number provided with your phone card, or found on the "Technical Support" page on www.zaptel.com. These folks typically have access to your PIN information and calls and can best resolve your issue. If you are not satisfied with the carrier's Technical Support, please let us know using this form, and we'll help you fix the problem.

Following your submission, we will review your issue and respond via email as soon as possible. Sometimes the trouble you are experiencing requires our underlying carrier to assist. Please have patience as we will always do our best to be as quick as possible.

Contact Information

* Email Address

* Phone Number

* Name

Product Information and Description of Trouble

* Name of Card or Service

* PIN or N/A

Control Number

* Problem you have experienced.

* What destination number were you calling when you had this trouble?

* When was the last time you tried to make a call and you experienced this trouble? Please include the date and time of the call as follows: 01/01/08 2:15pm EST

Other Important Information

* Have you contacted the Technical Support number provided with your PIN and/or service?

Comments or other information you feel would be helpful for us to know.

* Indicates Response Required